Duty Manager HIEX_HYDTC

Key Responsibilities:

Guest Services & Experience

Oversee all guest check-ins, check-outs, and reservations ensuring efficiency and accuracy.

Handle guest complaints, concerns, and special requests professionally and promptly.

Ensure the delivery of high-quality, consistent guest service in line with brand standards.

Team Management & Leadership

Supervise and motivate Front Office staff during shifts.

Conduct briefings and monitor team performance to ensure service standards.

Train and mentor staff on operational procedures and guest service excellence.

Operational Management

Monitor room availability, occupancy levels, and manage room allocations efficiently.

Ensure accurate billing, cash handling, and adherence to financial policies.

Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations.

Compliance & Safety

Maintain adherence to all hotel policies, procedures, and brand standards.

Ensure guest safety and security protocols are strictly followed.

Report and escalate incidents or operational issues as required.

Reporting & Administration

Prepare and submit shift reports, guest feedback, and operational updates.

Maintain accurate records of guest interactions and staff performance.

Support the Front Office Manager in audits, inspections, and administrative tasks.

Qualifications & Skills:

Proven experience in Front Office operations, preferably in 3–5 star or branded hotels.

Strong leadership and team management abilities.

Excellent communication and problem-solving skills.

Familiarity with PMS (Property Management Systems) and hotel software.

Ability to work under pressure and handle multiple tasks efficiently.

Key Competencies:

Guest-focused and proactive.

Attention to detail and accuracy.

Strong organizational and multitasking skills.

Professional demeanor and interpersonal skills.