Duty Manager - Holiday Inn Express Hyderabad Banjara Hills
Hotel Brand: Holiday Inn Express
Location: India, Hyderabad
Hotel: Hyderabad Banjara Hills (HYDBH), 6-3-563/2nd Floor/A, Erranmanzil Colony, Somajiguda, Banjara Hills, 500082
Job number: 157566
Key Responsibilities Guest Service & Brand Experience
- Ensure consistent delivery of the Holiday Inn Express “Simple, Smart Travel” guest experience.
- Handle guest complaints, feedback, and service recovery professionally and promptly.
- Maintain high guest satisfaction scores and support guest loyalty initiatives.
- Oversee daily hotel operations during assigned shifts, including Front Office, Housekeeping, and Engineering coordination.
- Act as the Manager on Duty and the primary point of contact for operational or guest-related issues.
- Ensure compliance with brand standards, SOPs, and safety procedures.
- Supervise check-in and check-out processes to ensure efficiency and accuracy.
- Monitor room status, occupancy levels, and rate integrity.
- Ensure proper cash handling, billing accuracy, and night audit support when required.
- Support, guide, and motivate front office and operational associates.
- Assist in training new team members on brand standards and service expectations.
- Ensure appropriate grooming, attendance, and discipline standards are followed.
- Ensure hotel safety and security protocols are followed at all times.
- Handle emergency situations calmly and efficiently as per SOPs.
- Ensure compliance with local laws, audits, and internal controls.
- Prepare shift handover reports and logbook entries.
- Report operational issues, guest feedback, and incidents to the management team.
- Support audits, inspections, and quality checks.
- Strong guest service and problem-solving skills
- Good communication and interpersonal abilities
- Leadership and decision-making capability
- Knowledge of hotel PMS (Opera preferred)
- Ability to work flexible shifts, including nights and weekends
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
