Duty Manager - Holiday Inn Express Bengaluru Whitefield

Key Responsibilities:

1. Operations Management

• Supervise day-to-day hotel operations during assigned shifts
• Ensure all departments (Front Office, Housekeeping, Engineering, F&B) are functioning efficiently
• Monitor occupancy, arrivals, departures, and VIP movements

2. Guest Experience

• Handle guest complaints, escalations, and special requests professionally
• Ensure high levels of guest satisfaction and service delivery
• Personally attend VIP guests and ensure personalized service

3. Team Supervision

• Lead, guide, and support front office and operational staff
• Conduct shift briefings and allocate duties
• Ensure team adherence to grooming and service standards

4. Brand Standards & Compliance

• Ensure adherence to IHG / Holiday Inn Express SOPs and brand standards
• Maintain cleanliness, safety, and security standards across the property
• Ensure compliance with audit and legal requirements

5. Financial & Administrative Control

• Monitor daily revenue, room status, and operational costs
• Handle cash control, billing issues, and approvals
• Prepare reports such as shift reports, incident reports, and occupancy updates

6. Emergency Handling

• Act as the point of contact during emergencies (fire, medical, security issues)
• Ensure proper implementation of safety procedures and crisis management

Key Skills & Competencies:

• Strong leadership and decision-making skills
• Excellent communication and problem-solving abilities
• Guest-focused mindset
• Ability to work under pressure and handle escalations
• Good knowledge of hotel PMS and operations

Qualifications:

• Graduate / Diploma in Hotel Management
• 3–6 years of experience in hotel operations (Front Office preferred)
• Prior supervisory experience is an advantage