Duty Manager

• Oversee all operational departments during assigned shifts (Front Office, Housekeeping, F&B, etc.)
• Act as the point of contact for guests to resolve complaints or special requests promptly.
• Ensure smooth check-in/check-out processes and assist with VIP arrivals.
• Monitor hotel security and safety protocols, responding to emergencies as required.
• Maintain a strong presence in public areas to support staff and interact with guests.
• Handle guest incidents, accidents, or complaints, documenting and escalating when needed.
• Supervise and support staff to ensure consistent service delivery and adherence to hotel policies.
• Coordinate with other departments to ensure guest satisfaction and operational efficiency.
• Perform administrative duties such as shift reports, handovers, and internal communication.
• Support training and mentoring of junior staff during shift.
• Ensure compliance with health, safety, and hygiene standards.

WHAT WE NEED FROM YOU:

• Diploma or degree in Hotel Management or related field preferred.
• Minimum 2–3 years of hotel experience, with at least 1 year in a supervisory or front office role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and handle conflict diplomatically.
• Knowledge of hotel software systems (e.g., Opera, Fidelio) is a plus.
• Flexibility to work shifts, weekends, and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.