Duty Manager
Hotel Brand:
Location: Hong Kong, Hong Kong
China, Sichuan, Sichuan
Hotel: Corp Hong Kong, Unit 30B, Signature by Regus, 29/F Gateway Tower 5, 15 Canton Road, Tsim Sha Tsui
Job number: 123908
Responsibilities
- To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
- To be accountable for handling guests’ complaints, comments and suggestions tactfully
- To have knowledge of operations in each and every department and coordinate operations among them
- To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
- To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
- To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
- To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
- To be responsible for see off the VIP guests upon checking out
- To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
- To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
- To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
- To carry out any other tasks as assigned by the Supervisor
- To authorize rebate and paid out when necessary
- To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
- Diploma holder or above in Hospitality Management or related disciplines
- Minimum 5 years’ relevant work experience with 3 years at supervisory level
- Outgoing personality with strong interpersonal and decision-making skills
- Excellent command of both spoken and written English, Cantonese and Mandarin
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
