Doorperson - InterContinental Mark Hopkins
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: Mark Hopkins San Francisco (SFOHA), 999 California Street, 94108
Job number: 150254
Responsibilities
Accurately follow proper rate-quoting procedures.
Fully understand and operate all aspects of the Front Desk computer system.
Ensure prompt and professional logging and delivery of all messages, packages, and mail.
Stay current on all room rates, packages, and promotions for guest reservations.
Maintain familiarity with all in-house groups and their specific needs.
Be aware of all closed-out and restricted dates.
Foster strong communication and teamwork with fellow employees and across departments.
Assist the Manager on Duty in ensuring adherence to operational standards (e.g., phone etiquette, guest callbacks, request logs).
Oversee guest check-in/check-out procedures to ensure a friendly, efficient, and courteous experience.
Maintain responsibility for issued house bank.
Perform all duties of a Guest Services Agent as needed.
Monitor and manage key control procedures to support hotel security.
Support revenue maximization through effective room merchandising strategies.
Respond to all guest inquiries professionally and promptly.
Participate in departmental meetings and contribute to planning and execution of initiatives.
Support team productivity to meet or exceed budgeted performance levels.
Assist with the training and cross-training of new and current team members regularly.
Qualifications
High school diploma or equivalent required.
2–3 years of progressive experience in a hotel or related field required.
College coursework in hospitality or related field preferred.
Prior supervisory experience preferred.
Must be flexible and willing to work extended hours, including weekends and holidays, as needed.
Physically able to perform light work: up to 20 lbs occasionally and/or 10 lbs frequently.
Maintain a warm, friendly, and professional demeanor at all times.
Strong verbal and written communication skills with the ability to interact professionally with guests and all levels of employees.
Active listening and problem-solving abilities to effectively address guest and employee concerns.
Proven multitasking and time management skills to meet department goals and deadlines.
Must consistently demonstrate a service-oriented, approachable attitude in all interactions.
Regular attendance and punctuality in accordance with hotel standards.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Actively seek ways to improve productivity and resolve operational challenges.
Proactive and effective in problem resolution, including anticipating, identifying, and addressing issues promptly.
Compensation: $30/hour
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
