Director of Wellness - Pre-opening Regent Kuala Lumpur
Hotel Brand: Regent
Location: Malaysia, Kuala Lumpur
Hotel: RE - Kuala Lumpur (KULKM), Lot 20034, Seksyen 67, 50400
Job number: 162251
Key Responsibilities
1. Wellness Vision & Strategy
- Define and execute a comprehensive wellness strategy aligned with Regent’s ultra-luxury positioning
- Develop a signature wellness philosophy unique to the property and its destination
- Position wellness as a core pillar of the guest experience, not a standalone facility
- Continuously evolve offerings based on global wellness trends and guest insights
2. Spa & Wellness Operations
- Oversee all wellness facilities including spa, fitness, pools, wellness suites, and holistic therapy spaces
- Ensure exceptional service delivery, ambience, and attention to detail across all wellness touchpoints
- Maintain world-class standards in treatment protocols, hygiene, and guest care
- Drive innovation in treatment menus, therapies, and wellness journeys
3. Holistic Programming & Experiences
- Curate immersive wellness programs (e.g., sleep, mindfulness, detox, longevity, movement, nutrition)
- Introduce destination-inspired and culturally rooted wellness experiences
- Develop multi-day wellness retreats and bespoke guest journeys
- Integrate wellness into other resort experiences (F&B, rooms, recreation, etc.)
4. Commercial & Financial Performance
- Drive revenue and profitability across spa, wellness programs, and retail
- Develop pricing strategies, packages, and membership programs
- Optimize productivity, cost control, and yield management
- Identify new revenue streams (retreats, partnerships, branded experiences)
5. Talent & Culture
- Build and lead a high-performing team of therapists, wellness experts, and fitness professionals
- Attract top-tier global talent in wellness disciplines
- Foster a culture of care, authenticity, and intuitive service
- Lead training, certification, and continuous development programs
6. Guest Experience & Personalization
- Deliver deeply personalized wellness journeys tailored to individual guest needs
- Engage with VIP guests and long-stay clientele
- Integrate wellness preferences into guest profiles and pre-arrival planning
- Monitor feedback and continuously refine experiences
7. Brand & Partnerships
- Collaborate with luxury wellness brands, practitioners, and experts
- Introduce visiting specialists, residencies, and exclusive collaborations
- Ensure alignment with Regent brand standards and storytelling
- Position the property as a leading wellness destination in the market
8. Sustainability & Wellbeing Integration
- Embed sustainability into wellness offerings (organic products, ethical sourcing, eco-conscious design)
- Promote holistic wellbeing for both guests and colleagues
- Align wellness initiatives with broader ESG goals
9. Marketing & Positioning
- Work with Sales & Marketing to position wellness as a key differentiator
- Support PR, influencer engagement, and wellness-focused campaigns
- Drive visibility through awards, certifications, and global recognition
Key Skills & Competencies
- Deep expertise in luxury wellness, spa, and holistic health concepts
- Strong leadership and ability to inspire high-touch service teams
- Commercial acumen with proven revenue generation capability
- Creativity and innovation in experience design
- Strong global awareness of wellness trends and practices
- Exceptional guest engagement and interpersonal skills
Qualifications & Experience
- Bachelor’s degree in Hospitality, Wellness Management, or related field
- 10–15 years of experience in luxury wellness/spa operations, with at least 3–5 years in a leadership role
- Experience in ultra-luxury hotels, resorts, or standalone wellness destinations
- Certifications in wellness/spa management or holistic therapies (preferred)
Preferred Experience
- Pre-opening of luxury wellness facilities or integrated resorts
- Experience with globally recognized wellness brands or practitioners
- Exposure to wellness programming and concepts
Key Performance Indicators (KPIs)
- Wellness revenue and profitability (spa, programs, retail)
- Guest satisfaction scores (Wellness Experience)
- Utilization rates of wellness facilities
- Brand recognition (awards, rankings, partnerships)
- Employee engagement and retention within wellness team
- Innovation and new program success metrics
Regent Brand Lens (Differentiation)
Wellness is intuitive, immersive, and seamlessly integrated into the guest journey
Focus on understated luxury, personalization, and sensory richness
Balance modern science with timeless healing traditions
Create transformational—not transactional—experiences
Position wellness as a destination-defining experience, not just a facility
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
