Director of Spa and Wellness

Located just 45 minutes from Sydney, at the foothills of the Blue Mountains and along the Hawkesbury River, Crowne Plaza Hawkesbury Valley is a premium destination resort set across 8 hectares of landscaped gardens. With contemporary accommodation, acclaimed dining, extensive conference and event facilities, we offer guests a place where indulgent retreat meets urban convenience.

Following a transformative refurbishment, our Spa & Wellness precinct has been reimagined as a luxury wellness destination, featuring a relaxation lounge, bar, private gardens, thermal suite (saunas, steam room, hydrotherapy pool, ice plunges and swimming pool), two float rooms, ten treatment suites (including couples and group spaces), and a curated retail boutique.

We are seeking an experienced Director of Spa & Wellness to lead this flagship operation and position Crowne Plaza Hawkesbury Valley as a benchmark wellness destination within the Australian luxury hospitality market.

Your day-to-day

• Lead all Spa & Wellness operations, delivering exceptional guest experience, service standards and productivity
• Drive commercial performance through pricing, packaging, upselling, labour management and cost control
• Lead, coach and develop a high-performing team, fostering a strong one-team culture aligned with IHG values
• Ensure brand, safety, hygiene and service standards are consistently upheld across all wellness offerings
• Oversee staffing, scheduling and workforce planning to maximise productivity and guest satisfaction
• Build strong relationships with guests, suppliers and internal stakeholders to support business growth
• Manage guest feedback and operational issues with professionalism and care
• Maintain a visible, hands-on leadership presence during key guest periods
• Monitor financial performance, reporting and forecasting to achieve budgeted revenue and profitability
   

What we need from you

• Minimum 5 years’ experience leading spa operations in a luxury hotel or resort environment
• Proven commercial acumen with a strong track record of revenue growth and service excellence
• Strong people leadership skills with a focus on coaching, development and engagement
• Sound knowledge of wellness trends, guest expectations and service innovation
• Experience with spa management systems and data-driven reporting
• Spa or wellness-related certifications (e.g. massage, beauty therapy or wellness management)
• Pre-opening or major refurbishment experience highly regarded
• Excellent communication, stakeholder management and problem-solving skills
• Strategic, creative mindset and genuine passion for wellness and guest experience
   

What you can expect from us

We give our people everything they need to succeed, including a competitive salary and benefits designed to support your best work life:

• Global hotel discounts across IHG Hotels & Resorts
• Career development and industry-leading training opportunities
• Complimentary duty meals and full uniform
• A supportive, inclusive and values-driven culture

At IHG, we live and breathe True Hospitality - being caring, confident, attentive and responsive in everything we do. We’re committed to creating an environment where everyone feels they belong, can grow, and make a meaningful difference.

Don’t quite meet every requirement but believe you’d be a great fit? We’d still love to hear from you. Hit Apply and start your journey with us today.