Director of Rooms- InterContinental Hayman Great Barrier Reef

As Director of Rooms you’ll lead the front office, concierge, transport, reservations and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. 

• Ensure that all standards and policies of the resort are maintained with respect to a professional presentation and operation of Rooms Division including Front Office, Housekeeping, Reservations, Concierge and Guest Transport
• Meet objectives and KPI’s in relation to controls, colleague management and service standards.
• Manage rooms inventory daily, monthly and for the year.
• Communicate with the Sales Department to advise or receive information on selected groups and guests.
• Implement departmental standards and procedures.
• Accept ultimate responsibility for the departments conduct professionalism and productivity.
• Liaise with all department heads to ensure the highest level of communication is maintained.
• Maintain a hands-on operational management role, attending to guest needs, colleague training and development and fulfil the Duty Manager role when required.
• Co-ordinate the Duty Managers, Concierge desk, reception, telephones and Reservations to ensure the hotel has adequate coverage for all shifts.
• Monitor Night Audit, the daily reports produced and end of month statistical reports for accuracy, timeliness and quality.
• Communicate regularly with Revenue Management, ensuring effective yield and inventory management

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience 
• Strong ability to foster collaboration and lead and develop people
• Drive for results and ability to turn vision into action
• Ability to champion change and think ahead
• Strong understanding of overall business

• World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.