Director of Rooms

An exciting opportunity has become available due to an internal promotion, reflecting our strong commitment to developing and growing our people.

We’re now seeking an experienced, people-driven Director of Rooms to lead our Front Office and Housekeeping teams, champion outstanding service, and partner closely with the General Manager to drive performance, culture, and commercial success.

This is a senior leadership role for someone who thrives on connection, accountability, and creating moments that matter — for guests and teams alike. Working collaboratively with the General Manager, you will play a key role in driving revenue growth, operational excellence, and the ongoing development of a strong leadership team.

About the Role:

As Director of Rooms, you will be responsible for the seamless operation of the Front Office and Housekeeping departments, ensuring exceptional guest experiences at every touchpoint. You will:

• Lead the day-to-day operation of Front Office and Housekeeping
• Champion exceptional guest service and effective service recovery
• Review guest feedback and implement continuous improvement initiatives
• Support the development and monitoring of financial and operational plans
• Control labour costs and manage expenses in line with budget
• Foster a culture of collaboration, accountability, and open communication
• Take a proactive, commercial approach to growing guest and owner loyalty
• Lead, coach, and develop department leaders and emerging talent
• Anticipate operational challenges and implement practical, guest-focused solutions

About You

You are a confident, hands-on leader with a passion for people and performance. You will bring:

• Proven experience in a senior management role within Front Office or Housekeeping
• Strong financial and commercial acumen
• Ability to perform effectively in a dynamic, high-volume environment
• Well-developed conflict resolution and problem-solving skills
• High attention to detail with excellent time management
• Flexible availability, including weekends and public holidays

What's in it for you

• The chance to make a meaningful impact on guest experience and team culture
• Career development within a globally recognised hotel brand
• Supportive leadership and a culture that genuinely invests in its people
• Competitive salary, hotel benefits, and ongoing learning and development opportunities

We are an equal opportunity employer and value diversity at all levels. We encourage applications from all backgrounds and are committed to creating an inclusive workplace.

So, join us and you’ll become part of our ever-growing global family.