Director of InterContinental Club Lounge
Hotel Brand: InterContinental
Location: Fiji, Natadola
Hotel: Fiji Golf Resort & Spa (NANHA), Maro Road, Natadola Bay, Viti Levu
Job number: 155487
Director of InterContinental Club Lounge
About Us
Do you see yourself working at InterContinental Fiji Golf Resort & Spa?
As part of the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand — where sophistication, connection, and international allure define every experience.
Nestled along the pristine shores of Natadola Bay, our resort is where luxury meets island charm. Here, we invite you to elevate the art of hospitality and craft unforgettable experiences for our most discerning guests.
Join us as our next Director of InterContinental Club Lounge.
Your Role
As the Director of InterContinental Club Lounge, you will lead the resort’s premier guest experience, ensuring personalized, seamless, and sophisticated service at every touchpoint. You’ll oversee all Club Lounge operations, inspire a high-performing team, and curate memorable moments that reflect the InterContinental Life.
Your Day to Day
- Oversee and continuously enhance the overall guest experience within the Club Lounge and VIP services.
- Lead, train, and empower a passionate team to uphold InterContinental brand standards and deliver exceptional luxury service.
- Develop and implement service strategies that drive guest satisfaction, engagement, and loyalty.
- Collaborate with key departments to coordinate personalized experiences for VIP and Club guests.
- Monitor performance metrics, budgets, and guest feedback to ensure continuous improvement.
What We Need From You
- Bachelor’s Degree in Hotel Management, Hospitality, or related field (preferred).
- Prior experience in the Front Office is essential, with F&B knowledge considered a bonus.
- Proven leadership experience in a luxury hotel environment — ideally within Club Lounge, Guest Relations, or Executive Floor operations.
- A deep understanding of high-end guest service standards and meticulous attention to detail.
- Exceptional communication, interpersonal, and organizational skills.
- A natural ability to lead with warmth, inspire excellence, and embody the InterContinental brand promise.
- Flexibility to thrive in a dynamic resort environment – due to the nature of our operations, you could be expected to work evenings, weekends and public holidays
What we offer
In return we'll give you a competitive benefit package including, medical benefits, relocation benefits, assistance with acquiring working rights for Fiji, birthday leave, paid community service leave, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
How to apply:
Apply via ihg careers.
Applications closes on Thursday 15 January at 4pm.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
