Director of Engineering & Security - InterContinental Mark Hopkins San Francisco

Role Purpose

Step into a leadership role at a landmark hotel with over 100 years of exceptional service. As our Director of Engineering, Safety & Security, you’ll be at the heart of maintaining the elegance, safety, and operational excellence of a property that has stood the test of time. You’ll lead a skilled team to ensure our facilities are not only functional but inspiring, creating a safe, comfortable, and memorable experience for every guest and team member.

Your mission:

• Champion safety and compliance across all hotel operations
• Inspire and develop a high-performing engineering and security team
• Preserve the beauty and integrity of our historic property

If you’re passionate about hospitality, safety, and legacy, this is your opportunity to make a lasting impact.

What we need from you: 

Leadership & Team Development

• Lead daily engineering operations by planning, assigning, and adjusting workloads to ensure optimal team performance.
• Coach and mentor team members, providing regular feedback and setting clear performance and development goals.
• Recognize and celebrate great work to foster a culture of excellence.

Collaboration & Communication

• Promote teamwork and high-quality service through consistent communication and coordination with other departments.
• Maintain strong relationships with department heads to stay informed of maintenance needs and ensure timely resolutions.

Guest Experience

• Respond to guest needs promptly to ensure a positive and safe experience.
• Utilize a proactive maintenance program to keep the hotel fully operational and guest-ready.

Operational Excellence

• Oversee all physical operations of the property, including maintenance, repairs, and inventory management.
• Ensure timely procurement of parts and supplies while minimizing waste and supporting sustainability initiatives.
• Responsible for hotel security, helping to reduce risks related to theft, crime, and safety hazards.
• Be ready to jump in during unexpected situations to support the team and get the job done.

Scope & Accountability

• This is a senior-level engineering role in a large, luxury, or flagship hotel with multiple facilities, high-volume outlets, and VIP clientele.
• You’ll supervise a team of skilled tradespeople and contractors and may oversee subordinate managers and supervisors.

Skills & Experience

• Bachelor's Degree in related field, preferred 
• Minimum of four years’ experience in general building maintenance and/or construction, or equivalent education and experience.
• Specialized knowledge in plumbing, electrical, mechanical, and carpentry.
• Certifications such as Level 3 EPA, HVAC/refrigeration, and licensed plumber/electrician/carpenter status may be required.
• Hotel experience is a plus.
• Professional certifications and licenses as required by law.

What We Offer

The salary range for this role is $176,600 - $181,600

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 So, join us and you’ll become part of our ever-growing global family.