Director, Groups & Events Enterprise Program Management
Hotel Brand:
Location: United States, Georgia, Atlanta
Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 159907
Lead global Groups & Events Program Management by setting the KPIs, insights agenda, and reporting frameworks needed to drive commercial results. The role also oversees consumer insights and monitors global and regional performance to activate consumer needs and market dynamics.
Your day to day
- Define and maintain Groups & Events commercial KPIs, performance measures, and success metrics across segments, channels, and regions.
- Partner with Global Insights, Analytics, & Data team to develop performance reporting frameworks, measure performance, and communicate to senior stakeholders.
- Present performance insights into clear recommendations for regional and functional teams to drive performance growth (e.g., targeted hotel outreach)
- Own the enterprise Groups & Events Voice of Customer strategy (including Groups & Events Medallia survey program), including synthesizing insights across structured research, surveys, feedback loops, and customer listening mechanisms.
- Generate actionable customer insights that inform commercial strategy, product enhancements, and experience improvements; partner cross-functionally to embed customer insights into planning, prioritization, and execution.
- Manage regional program directors around the world who represent the Groups and Events program.
- Localize global programs for regions, markets, and owner groups, ensuring fit‑for‑purpose design and adoption.
- Partner with Groups & Events program management team and regional commercial teams to monitor regional Groups & Events performance.
- Engage owners, OAs, and hotel teams to ensure insights, tools, and programs support local market performance.
- Build and lead a high‑performing global team, ensuring clarity of purpose, engagement, and capability development.
- Monitor global / regional performance to identify insights-based actions to drive performance.
- Provide executive level performance narratives for senior forums, owners, and enterprise partners.
What we need from you
- Bachelor’s degree in Business, Strategy, Finance, or related field (or equivalent experience).
- MBA preferred but not required.
- Critical Expertise & Experience:
- 10+ years in enterprise planning, commercial strategy, performance management, or similar roles.
- Strong experience developing long-term strategy, operating models, and multiyear roadmaps.
- Demonstrated ability to manage large budgets, planning cycles, and enterprise governance.
- Proven strength in project and program management including executive-level reporting for complex, cross functional initiatives.
- Experience influencing without authority across regions, functions, and senior leadership.
- Strong financial acumen and ability to interpret performance trends and customer insights.
- Proven ability to engage senior stakeholders and represent work in executive forums.
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $150,000.00 to $170,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
