Director, Franchise Performance Support – U.S. Mid-Atlantic Region
Hotel Brand:
Location: United States, Georgia, Atlanta
Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 160118
Cultivate system growth and drive portfolio performance through relationships with and support to owners of IHG’s upscale brands, and strategic hotels and management companies. Provides strategic direction and support to maximize franchise hotel revenue and service performance and delivery on our Winning Metrics with North America’s owners across all brands in the estate. Develops and leads strategies that will enhance the value proposition for all brands and leads to growth of the franchised estate.
Your day to day
- Lead and oversee Franchise Performance Support programs a portfolio of IHG’s upscale brands and strategic hotels and management companies.
- Develop strategies to grow revenue; create sales, service and associate cultures; enhance service, and improve quality in all disciplines areas
- Lead annual (and ongoing) portfolio meetings with owner to discuss portfolio and individual hotel performance, set performance goals and develop strategic plan for the year
- Promote successful implementation of IHG hotel initiatives of revenue and guest satisfaction increasing strategies.
- Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels.
- Maintain strong relations with franchisees around owner economics and complexities
- Provide guidance to owners, management companies, and GMs in problem identification and resolution as well as success factors enhancements and implementations in portfolio across all areas of hotel operations and performance (e.g. Sales, revenue management, operations, new initiatives, standards, F&B, Channels)
- Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Operations Delivery Managers to support highly technical/specialized issues at the portfolio and/or property level.
- Communicate portfolio performance with owners against the goals and adjust the strategic plan as necessary.
- Work closely with legal team to resolve company conflicts with key accounts/owners.
- Responsible for building the business case for requests for licenses/extensions.
- Develop strong, trusted relationships with owners to foster growth in hotels/system size.
- Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, service and quality planning, renovations, and capital enhancements
- Continuously monitor performance across commercial and operational areas via internal reporting to assess and prioritize hotel and portfolio issues.
- Conduct on-site review/coaching in modeling, across all levels of sales, revenue, service, culture execution.
What we need from you
- Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. CHA preferred.
- 7+ years progressive work-related experience with demonstrated proficiency in commercial acumen and customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role.
- At least 2 years multi-unit, multi-brand experience with proficiency in preparation and delivery of industry programs as well as 5 years managing complex projects.
- Demonstrated expertise in hotel operations; high volume commercial areas; revenue mgmt; sales & marketing; and channel strategies.
- Superior communications skills to include the ability to influence owners and operators to adopt strategies. Strong problem solving and the ability to develop strategies from data.
Travel – 60-70%
Location – Remote: **Candidate must reside in the U.S. Mid-Atlantic region**
The salary range for this role is $120,000.00 to $150,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
