Crowne Meetings Executive

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers. Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces. With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania. At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality.

What is the job?

Are you a strategic, results-oriented professional with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment where you can lead, guide, and support a team while helping shape sales strategies and maximise revenue?

We have the perfect opportunity for you.

We are seeking an enthusiastic and driven Crowne Meetings Executive (Full Time) to join our team and play a pivotal role in managing meetings and events from behind the scenes. This office-based role focuses on coordinating event details, supporting sales strategy, supporting budgets and pipelines, and assisting the Crowne Meetings Manager in achieving business objectives, while the operations team ensures flawless on-site execution.

From initial client enquiry through to post-event follow-up, you will support the delivery of consistent, high-quality service in line with IHG brand standards, creating memorable experiences for our guests while driving commercial success.

Your day to day

• Manage client enquiries via telephone, email, and other channels, ensuring professional and timely communication.
• Engage with clients to understand requirements, objectives, and budgets, providing tailored solutions aligned with hotel capabilities and service standards.
• Provide guidance on meeting spaces, menu selections, and event setups to enhance guest experiences.
• Prepare and present accurate, detailed proposals, contracts, and Banquet Event Orders (BEOs).
  Conduct site inspections, professionally showcasing the hotel’s facilities and services to prospective clients.
• Liaise closely with Banquet, Kitchen, and Audio-Visual teams to ensure all event requirements are communicated and executed as planned.
• Mentor and support junior team members, assisting with training and professional development.
  Manage the event sales pipeline and track progress to ensure targets are achieved such as enquiry to conversion performance.
• Assist in managing sales budgets, forecasts, and reporting to support decision-making and commercial planning.
• Support the Crowne Meetings Manager in developing and implementing sales strategies, promotional initiatives, and revenue optimisation plans.
• Identify opportunities to maximise revenue, upsell services, and enhance profitability.
• Maintain and strengthen professional client relationships to encourage repeat business and brand loyalty.
• Act proactively to identify and action business opportunities, contributing to individual and team sales targets.
• Efficiently utilise hotel systems such as Delphi, Opera, and Meeting Broker for event management and reporting.
• Manage guest and client data with confidentiality in line with our privacy, and records policies.

What we need from you

• Minimum of 2 years’ experience in meetings, events, or hospitality sales coordination.
• Working knowledge of Sales, Events and Hotel systems, such as Delphi and Opera.
• Experience using the Microsoft Office suite.
• Strong organisational and administrative skills with meticulous attention to detail.
• Excellent written and verbal communication skills.
• Ability to mentor and support junior team members effectively.
• Strategic, proactive, and solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player aligned with IHG brand standards, service culture, and values.
• Professional, friendly, and approachable manner.
• Primarily Monday to Friday office hours, with occasional flexibility around peak event periods.
• You must have ongoing full working rights in Australia.
• Be already based in Hobart or in the process of relocating.

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free staff meal on shift.
• Discounted food and beverage in core Restaurant and The Deck.
• Paid birthday leave in addition to your annual leave.
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!   
• Popular hotel perks and discounts on the retail platform.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
• You have the opportunity to fast track your career with a growing global company.

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.  So, join us and you will become part of our ever-growing global family.

Please submit a current resume and attach a tailored cover letter outlining why you are the ideal candidate for this role and how your skills align with our hotel's standards and expectations.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.