Crowne Meeting Manager

At Crowne Plaza Muscat OCEC, we are looking for a passionate and detail-oriented Crowne Meeting Manager to lead and deliver seamless, professional, and memorable meetings and events for our guests. As the single point of contact for all event planners, you will ensure the success of every event from initial inquiry to final billing, aligned with IHG’s “Meetings Service Promise” and the Crowne Plaza Meetings brand standards. You will play a pivotal role in delivering exceptional experiences for business travellers and event organizers at our premier hotel located adjacent to the Oman Convention & Exhibition Centre.

YOUR DAY-TO-DAY:

• Act as the single point of contact for all assigned meeting planners and event organizers.
• Conduct pre-event consultations to understand client needs, objectives, and expectations.
• Work closely with the Sales, Reservations, F&B, and Banquet teams to confirm event details.
• Prepare and distribute Banquet Event Orders (BEOs) and other internal communication to operational teams.
• Assist clients with meeting room setups, A/V requirements, signage, branding, menus, and accommodation arrangements.
• Be present during events to coordinate and ensure service excellence.
• Serve as the onsite contact for clients, ensuring smooth execution and timely resolution of any issues.
• Communicate in real-time with relevant departments to handle last-minute changes or requests.
• Monitor quality of services delivered throughout the event lifecycle.
• Conduct post-event evaluations with clients to gather feedback and identify areas of improvement.
• Ensure accurate and timely billing in coordination with the Finance department.
• Follow up on future business potential and maintain relationships for repeat business.

WHAT WE NEED FROM YOU:

• Degree or diploma in Hospitality Management, Business, or related field.
• Minimum of 2–3 years in Meetings & Events, Banquet Sales, or similar roles within a 4- or 5-star hotel.
• Experience in handling corporate meetings, conferences, exhibitions, and social events.
• Previous IHG experience or familiarity with IHG standards is highly preferred.
• Strong communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office, Delphi.fdc, Opera, or similar hotel management systems.
• Strong organizational and multi-tasking abilities.
• High attention to detail and commitment to delivering outstanding service.
• Ability to remain calm under pressure and problem-solve on the spot.
• Knowledge of AV equipment, room setups, and event operations.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.