Credit Manager

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a detail-oriented and experienced Credit Manager to oversee the credit and collections functions. The Credit Manager is responsible for managing guest and company credit accounts, evaluating credit applications, minimizing financial risk, and ensuring timely collection of outstanding receivables. This role is critical to maintaining the hotel’s cash flow, enforcing credit policies, and supporting sound financial operations.

YOUR DAY-TO-DAY:

• Review and approve credit applications for individuals, groups, and corporate clients in accordance with hotel credit policies.
• Monitor and manage all accounts receivable and billing processes to ensure accurate and timely invoicing.
• Follow up on outstanding accounts, perform collection calls/emails, and resolve billing disputes professionally and promptly.
• Maintain proper documentation of credit approvals, payment agreements, and correspondence.
• Collaborate with Sales, Events, and Front Office teams to ensure accurate billing and proper handling of credit accounts.
• Analyze credit data and financial statements to determine creditworthiness and credit limits.
• Prepare weekly and monthly aging reports and collection status summaries for management review.
• Monitor compliance with internal credit control policies and recommend improvements as needed.
• Support month-end closing activities and assist with audit preparations related to accounts receivable and credit functions.
• Escalate high-risk accounts and potential bad debts to the Director of Finance with appropriate recommendations.

WHAT WE NEED FROM YOU:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 3–5 years of experience in credit management, accounts receivable, or finance, preferably within the hospitality industry.
• Strong understanding of credit analysis, collections, and hospitality billing procedures.
• Proficiency in hotel property management systems (e.g., Opera, OnQ) and financial software.
• Excellent organizational, negotiation, and communication skills.
• High attention to detail, analytical thinking, and ability to manage sensitive financial data confidentially.
• Proficient in Microsoft Excel and accounting/reporting tools.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.