Consultant, Hotel Sales Support
Hotel Brand:
Location: United States, Georgia, Atlanta
Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 149998
Role Purpose
This role will handle all Sales & Marketing inquiries from hotels in form of phone calls and emails. Follow the established work process and provide hotels with respective solutions to their issues. Assist hotel colleagues to utilize and embed tools / programs to drive business performance
Key Accountabilities
- Act as the first point of contact for the sales support desk. Respond to inquiries from hotel sales and marketing teams. This includes but not limited to, rate loading, room types, GRS/Concerto, IHG RFP, commissions, corporate accounts, marketing and promotions, systems and tools.
- Provide hotels the solutions to the issues within the standard time frame, and the problems and issues are resolved to the satisfaction of our hotel colleagues. Actively follow through to ensure hotels receive the solution within the agreed time frame.
- Capture information related to any hotel inquires, track response time and time required to resolve the issues to ensure hotels are supported in a timely manner.
- Report common and repeat issues reported from hotels, and feedback to Hotel Sales Support Manager.
Key Skills & Experiences
- Well versed with hotel Sales & Marketing operations
- Savvy IHG Sales & Marketing systems, processes and terminology, include but not limited to sales, revenue management and distribution channel concept
- Display good understanding of the IHG reservation system
- Demonstrate strong ability to take initiative, meet deadlines and commitments in handling multiple tasks
- Listens, interprets and conveys information in a clear and accurate manner
- Be able to anticipate the wider impact of key issues/initiatives, and also hotels’ response to the solution provided.
- Adapt various communication style to various audiences, including hotels, functional teams and l support teams to ensure effective assistance to hotels.
- Amenable to work on a Hybrid set-up (3x onsite/a week).
- We are looking for 3 English speakers and 1 Bilingual-Spanish speaker.
Qualifications
- Bachelor’s degree in Hotel Management, Business, Marketing, Education, or a relevant field of work or an equivalent combination of education and work-related experience.
- 5 or more years of relevant Sales and Marketing experience at corporate or at hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
