Conference and Events Coordinator

• Manages in-house meetings by assigning and blocking space, preparing and distributing banquet event orders (BEOs)
• Follows thru with all guests needs, emailing menus, diagrams, audiovisual pricing, etc.     

PEOPLE

• Responsible for all administrative duties applicable to the conference services department
• Printing and copying group resumes for weekly 21-day meetings
• Answer phone and assist guests or staff with needs and communicates messages to managers
• Block meeting space, events and update information in Delphi
• Complete Sales Contracts
• Maintains supplies
• Service small rooms only groups including off-site wedding blocks

• GUEST EXPERIENCE

• Preparing and sending welcome and thank you letters to groups

• RESPONSIBLE BUSINESS

• Updates and corrects Group Postings

• Prepares group signs, printed menus, parking passes, food labels, etc.

• Attends meetings and hotel training sessions as required

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

• Attend wedding tastings and assist on the floor with all groups

• Perform other duties, tasks and special projects as assigned.

• QUALIFICATIONS AND REQUIREMENTS

• Some Colleges plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.  Knowledge of hotel sales and/or catering preferred.   Must speak fluent English.

• This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility

• Carrying or lifting items weighing up to 25 pounds

• Handling objects

• Bending, stooping, kneeling

• Other:

• Strong oral and written communication skills

• Results Oriented and self-directed

• Organizational and planning skills

• Strong interpersonal skills

• Strong problem-solving skills

• Follow verbal and written instructions, ability to communicate with guests and co-workers

• Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs.

• Ability to perform job functions with attention to detail, speed and accuracy

• Ability to handle multiple responsibilities simultaneously

• Ability to prioritize, organize delegated work and follow ensure follow through

• Ability to be a clear thinker, remain calm and resolve problems using sound judgment.

• Ability to work under pressure, meet guest / co-workers needs and be courteous

• Ability to comprehend instructions

• Ability to work cohesively with co-workers as part of a team

• Salesforce and Opera experience a plus

  The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

  The salary range for this role is $25.64 to $27.77 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.