Concierge- InterContinental Hayman Great Barrier Reef

What is the job?

From the moment a guest starts to consider a vacation until their arrival and stay at the InterContinental Hayman Island, you will create a genuinely memorable experience. As Hayman Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience for our guests, including our VIPs. 
• Manage the guest itinerary for their stay on the island, including sale and organisation of Spa, Food & Beverage, Activities and other tours.
• Manage Instant Service calls and messages, as well as all other email and telephone traffic around prompt resolution of requests and follow up and sale of tours, activities, spa and dining and premium / private dining experiences. 
• Be aware of all hotel activations and events.
• Creating unique and memorable moments for the guests under your care.
• Resole guest issues and use their feedback to improve guest satisfaction.
• Take pride in your appearance and place as a brand ambassador.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

What we need from you

• Communication skills (both verbal and written)
• Demonstrated problem-solving skills and flexibility
• Fluency in English - extra language skills would be great, but not essential.
• Valid full drivers’ license 
• RSA certificate for Queensland
• Flexibility - night, weekend and holiday shifts are all part of the job

• World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.