Concierge Supervisor | Full Time | InterContinental Melbourne The Rialto

Welcome to InterContinental Melbourne The Rialto — where heritage charm meets modern luxury on the city’s legendary Collins Street. We’re part of the world’s most international hotel brand, and we’re looking for a Concierge Supervisor who’s ready to lead with confidence, create unforgettable experiences, and take their career to the next level.

If you’re someone who thrives on connection, knows how to make every guest feel like a VIP, and loves sharing Melbourne’s best-kept secrets, this role is made for you

What You’ll Be Doing

• Lead and motivate the Concierge and Porter team to deliver exceptional guest service
• Be the go-to person for all things Melbourne, from laneway cafes to hidden rooftop bars
• Keep the lobby looking polished, calm, and welcoming at all times
• Manage rosters, delegate tasks, and ensure smooth daily operations
• Handle guest requests with care and creativity — no challenge too big or small
• Work closely with other departments to make sure every stay feels effortless
• Support guest relations and problem-solving in the absence of the Duty Manager

What We’re Looking For

• A confident communicator who connects easily with people from all walks of life
• Strong leadership skills and the ability to inspire a high-performing team
• Calm under pressure with excellent problem-solving instincts
• Comfortable using Microsoft Office and hotel systems
• A valid driver’s licence
• Above all, a genuine passion for people, hospitality, and creating memorable experiences

Why You’ll Love It Here

At IHG Hotels & Resorts, we give you the room to belong, grow, and make a difference.
You’ll enjoy:

• Global hotel discounts (yes, they’re as good as they sound!)

• Ongoing training and career development.

• A culture built on trust, diversity, and genuine care.
  And the chance to be part of a global brand that lives and breathes True Hospitality for Good.

• If you’re ready to create experiences that truly matter — and join a team that feels more like family — we’d love to meet you.

Hit Apply Now and start your next chapter with InterContinental Melbourne The Rialto.