Concierge Manager - InterContinental Hayman Great Barrier Reef
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
Job number: 151770
About Us
IHG Hotels & R
esorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
Your Day to Day
As Concierge Manager, you will be the architect of unforgettable guest experiences at InterContinental Hayman Island Resort. You will lead the Concierge function, acting as a passionate brand ambassador and orchestrating seamless guest journeys — from pre-arrival arrangements through to fond farewells and beyond.
With a particular focus on our VIP and high-profile guests, you’ll coordinate every detail of their stay while empowering your team to deliver warm, personalised service that reflects the exceptional standards of the InterContinental brand. You’ll also work closely with internal departments and external partners to ensure every guest interaction is elevated, meaningful, and memorable.
What We Need From You
Demonstrated expertise in a similar role within a luxury hotel, resort, or equivalent environment
Proven ability to lead, coach and inspire a diverse team
Strong communication and interpersonal skills
Fluent English is essential; additional languages highly regarded
Proficiency in hotel systems (Opera or similar), and Microsoft Office Suite
A passion for luxury hospitality and exceeding guest expectations
What We Offer
World-class Staff Facilities including excellent Subsidised Accommodation with dedicated amenities such as a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
An exciting and ever-changing Staff Activities Calendar featuring yoga, meditation, hikes, markets, and more
Extensive Career Development with onsite trainers, multi-hire programs, and professional courses
Access to IHG Australia’s myBenefits Program – paid birthday leave, wellbeing support, employee room rates, recognition celebrations & retail discounts across 400+ popular retailers
An opportunity to build your career in one of the world’s most iconic resort destinations
Follow us on Facebook @ICHIRcareers and Instagram @ihg_australia_careers to see more of what life is like on Hayman Island.
We are proud to be IHG, and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
