Concierge Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

• You will welcome guests and assist with enquiries, luggage coordination, transportation, and valet support while providing accurate information on hotel facilities, dining, events, and local attractions

• Take ownership of guest requests and follow through until completion

• Work closely with Front Office, Bell Services, Valet, and third-party partners to ensure seamless service

• Promote in-house facilities and services including dining, experiences, and transportation 

• Maintain a polished concierge desk and lobby presence at all times

• Support guest satisfaction by anticipating needs and resolving concerns with confidence and care.

• A minimum of one year experience in a guest-facing or customer service role, preferably within hospitality or luxury service

• Strong communication skills in English, with additional languages an advantage

• Good local knowledge or a genuine interest in learning about the destination; confidence using basic computer systems

• Flexibility to work shifts, weekends, and holidays

• The ability to stay professional, approachable, and calm in a fast-paced environment.