Cluster Revenue Manager - IHG Cairo Citystars Hotels

Are you looking for an incredible opportunity to make a difference in a GPTW certified hotel? Look no further! IHG Cairo Citystars Hotels is seeking a dynamic Cluster Revenue Manager to join our exceptional team.

At IHG Cairo Citystars Hotels, we pride ourselves on creating a workplace where our employees thrive. We do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

Just like our hotels, no two colleagues are the same. We’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At IHG Cairo Citystars, we’re excited to meet spirited characters who can delight the most curious guests.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Ensure the tools provided (ie SBRP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
• Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room in relation to the hotel’s pricing and market mix strategy.
• Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
• Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.  Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
• Manage use of revenue systems* on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto.
• Evaluate performance of channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy, compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
• Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
• Conduct quarter revenue management audits with Director of Revenue Manager for all revenue generating departments
• Assist in maintaining a comprehensive, current and guest focused departmental standards and procedures and oversee the implementation.
• Ensure the hotel ranking and scores on all OTAs is at the optimum level through (Channels Manager).
• Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction through (Channels Manager).
• Ensure that rate parity in place to to guarantee that IHG guests always receive the lowest guaranteed rate through (Channels Manager).
• Participate in CSR events prepared by the hotel marketing team.
• Demonstrate Awareness of policies and procedures and ensure all procedures are conducted safely and within the guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

What we need from you

• 3+ years in a similar role in the hospitality industry.
• Bachelor’s degree, preferably in Hotel Management, Finance, Business Administration, or Marketing.
• Fluency in English is a must.
• Proficiency in Excel and MS tools.
• Relevant experience in digital marketing, including website management.
• Working knowledge of all channels and paid media channels – Organic Search (SEO) and Organic Social Media.
• Working knowledge of Website and Mobile App Content Management Systems.
• Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines.
• Excellent interpersonal and written communication skills.
• Highly motivated with exceptional organizational skills, including the ability to handle multiple projects simultaneously and adapt quickly to changes in work objectives, promotions, and technologies.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 

Join us and you’ll become part of the global IHG family – and like all families, all our colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality that are the perfect fit to deliver memorable experiences to our guests.