Cluster Reservations Associate _HIEX Gurugram Sector 50

Here’s a Job Description (JD) draft in Holiday Inn Express (HIEX) / IHG style for the Cluster Reservation Associate role under the Samhi portfolio, including the benefits section:

About Us

At Holiday Inn Express, we believe in creating simple, smart travel experiences for our guests. As part of the IHG Hotels & Resorts family, we are committed to True Hospitality for everyone – making our colleagues feel valued, respected, and empowered to deliver exceptional service every day.

Your Day to Day

As a Cluster Reservation Associate, you will:

• Handle guest reservations efficiently across multiple properties within the HIEX SAMHI portfolio.
• Respond to reservation queries via phone, email, and online platforms in a professional and timely manner.
• Maximize room sales by upselling and promoting special packages/offers.
• Ensure accurate input of reservation details in the system (Oasis/CRS).
• Coordinate with Front Office, Sales, and Revenue teams to optimize room availability and rate management.
• Provide excellent guest service while maintaining IHG brand standards.
• Assist in preparing daily/weekly reservation reports for the Cluster Revenue Manager.

What We Need From You

• Bachelor’s degree/diploma in Hospitality or related field preferred.
• Previous experience in Reservations, Front Office, or Customer Service will be an advantage.
• Strong communication skills (verbal & written) and good telephone etiquette.
• Knowledge of hotel PMS/CRS (Opera or similar systems) is desirable.
• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
• A guest-focused mindset with passion for delivering great service.

What We Offer

As part of the IHG Hotels & Resorts family, you’ll enjoy a range of colleague benefits designed to support your career and well-being:

• Duty Meal provided during working hours.
• 8 Week Off (as per roster).
• Medical & Group Insurance Coverage.
• Global IHG colleague discounts on rooms & F&B across 6,000+ hotels worldwide.
• Learning and development opportunities through IHG’s world-class training programs.
• A supportive, inclusive, and collaborative work culture where your growth matters.

Join Us

At Holiday Inn Express, you’ll be part of a team that values Simplicity, Smart Travel, and True Hospitality. If you’re passionate about guest service and want to grow your career in a global hotel company, we’d love to hear from you.