Cluster Learning & Development (L&D) AM/Executive

Conduct and support new hire orientation programs across the cluster.

Ensure timely completion of onboarding documents, brand introductions, and IHG compliance training in all properties.

Create standard onboarding SOPs to ensure consistency across locations.

Act as portfolio-level coordinator for MyLearning platform.

Assign brand, safety, and compliance training and track completion percentages across properties.

Generate training compliance dashboards and circulate weekly reports to HR and General Managers.

Create and circulate annual training calendars for each hotel in consultation with HR and HODs.

Plan monthly training themes aligned with brand standards and business priorities.

Organize periodic refresher sessions, brand training (Winning Ways, HeartBeat), and skill-building workshops.

Monitor and support the execution of departmental training and on-the-job learning.

Conduct Train-the-Trainer sessions for departmental trainers across hotels.

Standardize and audit departmental training records, feedback, and effectiveness.

Ensure training delivery meets IHG brand standards and contributes to audit readiness.

Coordinate mandatory compliance training including Fire Life Safety, POSH, Code of Conduct, Food Safety, etc.

Prepare documentation and support for IHG Quality Audits, HRBP reviews, and internal compliance checks.

Assist in the development of high-potential colleagues for future leadership roles.

Plan and execute cluster-wide engagement activities such as L&D newsletters, knowledge contests, and trainer appreciation.

Organize career development sessions, soft skills workshops, and performance improvement programs.

Support drive IHG Corporate Responsibility initiatives at the hotel

Liaise with hospitality institutes and support the intern selection process for all properties.

Create standardized training plans, conduct orientation, and monitor performance of interns.

Maintain L&D dashboards and trackers for each hotel in the cluster.

Prepare consolidated monthly L&D MIS reports and share with Portfolio HR Head and Cluster Leaders.

Audit training records periodically to ensure uniformity and documentation quality.

Conduct regular visits or virtual sessions with hotel teams to identify training needs.

Support pre-opening or transitioning hotels in setting up L&D processes.

Ensure knowledge sharing and best practice alignment across all hotels in the cluster.

Bachelor’s degree or Diploma in Hotel Management. A Post-Graduation in Human Resource Management/ training is desirable    

Minimum 2–4 years of relevant L&D experience, preferably in a multi-property role or branded hotel group.

Strong knowledge of training frameworks, adult learning principles, and digital learning tools.

Excellent communication, facilitation, and presentation skills.

Strong planning and organizational ability across multiple sites.

Proficiency in MS Office and Learning Management Systems (preferably IHG MyLearning).

Collaborative approach with a passion for people development.

Cluster-based role with primary office at Gurgaon/ Hyderabad/Bengaluru.

Frequent Travel to hotel sites required based on training schedules and audits.