Club InterContinental Manager - InterContinental Abu Dhabi

At InterContinental Abu Dhabi, we offer our guests an experience that truly reflects the glamour and sophistication of our brand — where modern luxury meets warm Arabian hospitality. Our Club InterContinental Lounge is the pinnacle of personalized service, offering an exclusive haven for our most discerning guests.

We are now seeking a Club InterContinental Manager — a passionate leader and hospitality expert with a butler’s touch — to elevate the guest experience to new heights.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

As the Club InterContinental Manager, you will:

• Oversee daily operations of the Club InterContinental Lounge, ensuring impeccable service and a seamless guest journey from arrival to departure.
• Lead, coach, and inspire a team of service professionals to deliver personalized, intuitive, and discreet service that exceeds expectations.
• Act as the primary liaison for Club InterContinental guests, anticipating needs and ensuring tailored experiences.
• Maintain the highest standards of presentation, food and beverage service, and guest engagement within the lounge.
• Collaborate with key departments to enhance the Club guest experience and uphold the InterContinental brand promise.
• Monitor guest feedback, analyze trends, and implement continuous improvements.

What we need from you:

• Minimum 2–3 years of managerial experience in a luxury hotel environment.
• Proven butler service experience in a 5-star or ultra-luxury property.
• Exceptional attention to detail, discretion, and guest anticipation skills.
• Strong leadership, communication, and interpersonal abilities.
• A genuine passion for luxury hospitality and creating unforgettable moments.
• Fluent in English; additional languages are an advantage.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.