Club InterContinental Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

At InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, we are looking for a warm, confident and service-oriented Club InterContinental Agent to join our Front Office team. In this role, you will deliver personalised luxury experiences to our Club InterContinental guests, VIPs and VVIPs, supporting both the Club Desk and Club Lounge to ensure every guest feels recognised, valued and well cared for.

• Welcome and assist Club InterContinental guests, VIPs and VVIPs, providing attentive and personalised service throughout their stay.

• Handle guest check-ins, check-outs, rooming, billing enquiries and special requests at the Club Desk.

• Support daily Club Lounge operations, including breakfast, afternoon tea, evening cocktails and food and beverage service.

• Recognise IHG One Rewards and InterContinental Ambassador members, ensuring their benefits and preferences are acknowledged.

• Anticipate guest needs, maintain guest preferences and coordinate special arrangements with relevant departments.

• Respond to guest enquiries and concerns promptly, escalating complex matters when required.

• Maintain the cleanliness, presentation and luxury service standards of the Club Desk and Lounge.

• Coordinate closely with Front Office, Food & Beverage, Culinary and Housekeeping to deliver a seamless guest experience.

• Ensure accurate guest billing, cashiering and transaction records in accordance with hotel procedures.

• Promote hotel facilities, services and loyalty programmes while identifying appropriate upselling opportunities.

• Previous experience in Front Office, Guest Relations, Club Lounge or a similar guest-facing role, preferably in a luxury hotel.

• Good understanding of front desk operations and food and beverage service.

• Strong communication and interpersonal skills, with confidence in handling VIP and VVIP guests.

• A warm, professional and well-groomed appearance with attention to detail.

• Ability to anticipate guest needs and provide discreet, personalised service.

• Familiarity with hotel property management systems, preferably Opera.

• Flexibility to work shifts, weekends and public holidays.