Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

We want our guests’ experiences to be truly memorable from the very first moment they arrive. To set that tone, we are looking for a Chief Concierge who leads from the front, sets high service standards, and ensures every guest interaction feels thoughtful, effortless, and personal.

A little taste of your day-to-day:

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners
• Deliver consistently warm, professional, and highly personalised service to all guests
• Build strong guest relationships and anticipate needs before they are requested
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly, using feedback to drive service improvements
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

What we need from you:

• Strong communication, leadership, and guest service skills
• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or leadership experience in a concierge setting
• A confident, hands-on leadership style with the ability to coach and motivate a team
• Strong local knowledge or the ability to build it quickly and accurately
• Ability to stay calm, organised, and professional under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluent in English, with additional languages considered an advantage
• High school qualification or equivalent; hospitality education is a plus