Chief Concierge

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Chief Concierge at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day 

• Supervise and mentor the concierge team. 
• Provide training, delegate tasks, and conduct performance evaluations to ensure high standards of service and professionalism.
• Handle high-profile or complex guest requests, including special arrangements, reservations, and personalized services. 
• Ensure that all guest interactions are managed with the utmost care and attention.
• Oversee daily concierge operations, including managing guest requests, coordinating with other hotel departments, and maintaining service standards.
• Address and resolve any issues or complaints related to concierge services. 
• Ensure that all problems are handled promptly and effectively to maintain guest satisfaction.
• Develop and maintain relationships with local businesses, attractions, and service providers. 
• Leverage these connections to offer guests exclusive deals, recommendations, and access to local experiences.
• Monitor guest feedback and concierge performance to identify areas for improvement. 
• Implement best practices and service enhancements to continuously improve the guest experience.

Guest Experience
Your role is crucial in creating memorable and personalized experiences for guests. By leading the concierge team effectively and managing complex requests with professionalism, you enhance guest satisfaction and contribute significantly to the hotel's reputation.
 

Responsible Business
You will support our commitment to responsible business practices by ensuring efficient and ethical operations within the concierge department. This includes managing resources responsibly, promoting sustainability, and upholding company policies and values.

Financial
•    Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency.
•    Maintain proper inventory levels, managing cost for supplies and labor. 
•    Participates in the planning of departmental goals as they relate to the wider hotel strategy.

What we need from you 

• Education: High School or Vocational Certificate or equivalent.
• Service years in the field: 1-2 years of experience in Front Office management at a 5-star resort, preferably with a background in luxury properties.
• Knowledge and skills: Strong interpersonal and communication skills, organizational and multitasking abilities, familiarity OPERA or hotel booking systems, leadership skills and the ability to work as part of a team, a commitment to exceptional customer service.
• Membership of Les Clef D’or is a plus.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.