Catering & Banquet Manager

DUTIES AND RESPONSIBILITIES   

Our People

• Ensure all staff is properly trained and have the tools and information needed to effectively carry out their job functions.
• Coordinate with other hotel-level departments to facilitate contracted services.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and/or convention services staff, and hotel Executive Committee.
• Perform other duties as assigned
• Assist in the management of day-to-day operations and assignments of F&B staff, plan and organize work, communicate goals, and schedule/assign work.  Advise staff of formal policies and procedures, identifying options and resolving issues. 
• Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose 
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Achieve budgeted revenues and personal sales goals. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Regulatory agencies – regarding safety and compliance matters
  • Vendors – to arrange services 
  • Other contacts as needed (Professional organizations, community groups) 

Financial Returns

 Alert management of potentially serious issues.

of securing business for the hotel.  Accurately produce and/or review sales contracts, rate agreements, 

and/or banquet/catering event orders.

menu planning, and other duties and special projects as assigned. 

Responsible Business

• Participate in all community relations activities

Guest Experience

• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. 
• Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff as needed.     

Arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, 

group room blocks, VIP services and approved method of payment.

• Review daily posting of charges, resolve any discrepancies in a timely manner.  Follow-up to ensure guest satisfaction.