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Business Activation Specialist

Location: Mexico, Guadalajara

Address: 1 - Corp Guadalajara, Ontario #1050, Col., 44630

Job number: 158519

2482x804-salessupportandeffectiveness
2482x804-salessupportandeffectiveness


 

Location: Guadalajara, Mexico | Hybrid 4 days in the office- Business Edge Customer Activation Specialist 

 

At IHG, we believe in creating exceptional experiences – for our guests and for our people. We are looking for a Customer Activation Specialist to proactively engage with newly enrolled IHG Business Edge B2B customers to ensure they quickly reach their potential. 

 

Role Summary 
 
The Customer Activation Specialist is responsible for engaging and activating newly enrolled IHG Business Edge customers, helping them understand program benefits and guiding them through the activation process to drive early engagement and bookings. 
 
This role is ideal for someone with hospitality or hotel operations experience who enjoys building relationships with customers and delivering excellent service. Candidates with backgrounds in Front Desk, Guest Services, Reservations, Hotel Sales, or similar hotel-facing roles are highly encouraged to apply. 
 
 
Key Responsibilities 

  • Proactively engage newly enrolled customers through outbound communication to support account activation and encourage immediate program usage

  • Guide customers through the onboarding and activation process, answering initial questions related to bookings, rates, and program benefits

  • Develop a strong understanding of IHG programs including IHG Business Edge, IHG One Rewards, and IHG Business Rewards

  • Apply hospitality knowledge to provide a positive and consultative customer experience

  • Partner closely with Program Managers, Business Development Managers, and cross-functional teams to ensure accounts are activated quickly and smoothly

  • Identify high-potential accounts and escalate risks or delays when needed

  • Maintain accurate customer records and activity updates within CRM platforms such as Salesforce

  • Support customer engagement initiatives and tailor communication based on customer needs

 
What We’re Looking For

  • Previous experience in hospitality, hotel operations, front desk, guest services, reservations, hotel sales, or customer-facing hotel roles preferred

  • Strong communication and relationship-building skills

  • Comfortable making proactive outbound calls and engaging customers directly

  • Ability to work independently while managing multiple accounts and priorities

  • Experience using CRM platforms such as Salesforce preferred

  • Strong attention to detail and organizational skills

  • Business-level fluency in written and spoken English

 

Join us and make an impact where it matters. Apply today and help us build on the success of IHG Business Edge.

 

If you're interested, please apply with your resume in English

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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