Boutique Supervisor - Six Senses Kanuhura

As Boutique Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

•    As Boutique Supervisor, I will assume full responsibility for the efficient operation in the following: 
•    Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. 
•    Focus on the rejuvenation of the boutique experience.
•    Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices
•    Focus and review regularly through my physical presence in the Boutique, our rigorous adherence to LQA standards. 
•    Responsible for an exceptional guest experience when visiting the Boutique.  
•    Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. 
•    Responsible for inspecting Boutique on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.  
•    Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service. 
•    Plan a robust business for the Boutique. 
•    Responsible for monthly inventory. 
•    Follow pricing guidelines given set by the property. 
•    Thorough knowledge of all facilities and services offered by the property. 
•    Support updating guest history profile. 
•    Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
•    A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. 
•    Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  
•    Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan. 
•    Ensure that all activities within the Boutique are carried out ethically, honestly and within the parameters of local law. 
•    Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. 
•    Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded. 
•    Prepare and submit legally required and confidential documentation related to the operation.
•    Complete accurately all corporate reporting requirements for the role. 
•    Attend or conduct the designated meetings and briefings as instructed by my Manager. 
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
•    Strictly adhere to LQA standards and guest comments. 

Qualifications

To execute the position of Boutique Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    To execute the position of Boutique Supervisor, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience. 
•    Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies on merchandising and retail. along with some knowledge of accounting software. I have an excellent command of written and spoken English with some knowledge of the local language and customs.  
•    I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
•    Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Boutique Supervisor at Six Senses Kanuhura It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.