Boutique Attendant – Six Senses Kanuhura

As Boutique Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 
As Boutique Attendant, I will assume full responsibility for the efficient operation in the following: 
•    Check and assist with the setup of daily operations of the retail area according to Six Senses standards. 
•    Ensure the cleanliness and hygiene of the retail area. 
•    Ensure retail is offered appropriately to the guests. 
•    Prepare guest bills. 
•    Answer the telephone and email communications. 
•    Report lost and found items and submit guest incident reports to management. 
•    Responsible for gift shop store and inventory on a monthly basis. 
•    Prepare sales summary on daily and monthly basis. 
•    Keep up with trends and suggest to retail manager possible local natural brands or products. 
•    Itemize every item in the gift shop with suppliers’ name and code for easy reordering and updating. 
•    Create promotions and upsell products.
•    Achieve individual and group targets in sales as required, as well as promoting the upselling of retail products, packages and special promotions. 
•    Ensure Sell by date in products are monitored and any issue brought up to supervisor. 
•    Be familiar with room amenities, layout, rate structure and outlets (e.g. Operation hours, menu, promotions, prices, etc.) Facilities and services offered in the property. 
•    Responsible for weekly redecoration. 
•    Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell. 
•    Maintain a high standard of personal appearance, grooming and hygiene.
•    Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
•    Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
•    Ensure all equipment of the department is kept clean and in good working condition.
•    Upsell all property facilities and activities.
•    Attend meetings and training as required.
•    Knowledge and strict adherence to LQA standards.
•    Perform any additional tasks given to me by supervisor/management.

Qualifications
To execute the position of Boutique Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    Diploma or equivalent and at least 3 years secretarial experience at a resort, hotel or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
•    Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Boutique Attendant at Six Senses Kanuhura It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.