Associate TMS & Operations Manager
Hotel Brand: IHG Corporate
Location: China, Beijing, Beijing
Address: 北京市, Beijing, Beijing, China
Job number: A561323979
Your day to day
• Stakeholder Communication & Relationship Management
• Serve as the primary point of contact between P&T and the hotels in the assigned area, ensuring clear and consistent two-way communication.
• Build and maintain effective working relationships with hotel general managers, department heads, and operational teams.
• Engage hotel owners proactively, communicating priorities, progress, and expectations in a way that secures their support and commitment.
• Translate operational issues and business needs into clear messages for both hotel and corporate audiences.
• Manage expectations during periods of change or disruption, keeping stakeholders informed and confident in the plan.
• Provide timely, accurate, and meaningful status communication to hotels and to leadership.
• Planning, Coordination & Delivery Management
• Lead the planning and sequencing of site-level activity across the assigned area, ensuring plans are realistic, resourced, and delivered on schedule.
• Coordinate the people, timelines, and dependencies required for each site activity to be delivered smoothly.
• Monitor delivery progress and quality across hotels, intervening early where performance drifts from plan.
• Identify bottlenecks and risks in the delivery process, and drive resolution rather than escalating them unresolved.
• Provide timely feedback to the Opening Manager and other stakeholders on issues identified at site level.
• Continuously look for better ways of working to improve efficiency and quality across the area.
• Vendor & Partner Management
• Act as the day-to-day relationship owner with suppliers and third-party partners in the assigned area.
• Confirm vendor resourcing, commitments, and service levels, and hold partners accountable to them.
• Coordinate supplier activity with hotels so that on-site work is planned, agreed, and minimally disruptive.
• Team Leadership & Capability
• Support, guide, and develop local teams and on-site personnel, building their confidence and capability.
• Coordinate training and knowledge sharing so that hotel teams understand what is expected of them and why.
• Work closely with the support team to raise the standard of service delivered to hotels.
• Governance & Accountability
• Own the documentation, process records, and reporting that make the area's activity visible and auditable.
• Drive adherence to agreed standards and operating discipline across hotels in the assigned area.
• Act as a credible, trusted professional — relied upon by superiors, colleagues, and team members alike.
What we need from you
Education
• Diploma, vocational certificate or above; degree in Hospitality Management, Business Administration or a related field is preferred.
Experience
• Minimum 10 years of hotel operations or management experience, ideally within a multi-property or cluster environment.
• Proven track record of leading site-level delivery programs and managing change across operating properties.
• Experience working directly with hotel general managers and ownership groups, preferably in a franchised or managed-hotel context.
Knowledge, Skills and Abilities
Communication & Stakeholder Management
• Excellent written and verbal communication skills, able to engage confidently with hotel general managers, department heads, owners, and corporate stakeholders.
• Able to explain priorities, progress, and constraints clearly and to adapt the message to the audience.
• Skilled at managing expectations, defusing pressure, and keeping stakeholders informed and confident during periods of change.
• Comfortable representing the department in front of hotels and owners, and able to act as the trusted point of contact for the area.
Management & Delivery
• Strong project and programme management capability, including planning, sequencing, resourcing, and progress tracking.
• Able to work independently and manage multiple priorities across properties in the assigned area.
• Practical problem-solver — identifies bottlenecks and drives issues to resolution rather than passing them on.
• Recognises the need for continuous improvement and adapts methods as circumstances change.
• Commercially aware, with a solid understanding of hotel operations and market trends in the area.
Personal Effectiveness
• Good team player — proactive, self-motivated, responsible, and able to work under pressure.
• Willing to travel frequently within the assigned area for site visits and delivery support.
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
