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Associate Manager, Loyalty Program Redemption

Hotel Brand:
Location: United States, Georgia, Atlanta

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: 149329

2482x804-channelpartnershipsandloyalty
2482x804-channelpartnershipsandloyalty

The Associate Manager, Loyalty Redemption is responsible for supporting the execution and daily operations of all IHG One Rewards redemption products across Hotel (Reward Nights) and Non-Hotel channels (merchandise catalogs, auction website, charity donations). This role requires a collaborative and detail-oriented professional who thrives in cross-functional environments and can effectively partner with internal teams—including Marketing, PR, Analytics, and Partnerships—as well as external agencies and vendors. 

The ideal candidate will become a subject matter expert on all redemption options available to IHG One Rewards members, while developing comprehensive training materials, presentation decks, and communication tools for corporate, hotel, and member audiences. This individual must be highly organized, capable of managing multiple projects concurrently, and comfortable analyzing performance data to deliver actionable insights and recommendations that inform ongoing optimization efforts.

 

Your day to day  

  • Serve as the subject matter expert across all redemption products, including Hotel and Non-Hotel offerings 

  • Oversee daily campaign activity, manage Reward Night exceptions, auction assets, and member inquiries 

  • Collaborate with Marketing and Analytics teams to leverage data-driven insights for prioritization and strategic planning 

  • Monitor industry trends to identify innovative opportunities for positioning IHG as a leader in loyalty redemption 

What we need from you 

  • Experience: 2-3 years in Marketing, Agency or Consulting roles  

  • Vendor & Agency Management: Comfortable overseeing vendor and agency relationships to optimize performance and strategic partnerships. 

  • Communication & Influence: Exceptional written and verbal communication skills: able to lead presentations and influence outcomes across internal and external stakeholders.   

  • Time Management: Highly organized with demonstrated ability to manage competing priorities in a fast-paced environment 

  • Self-Motivated and Ambitious: Eagerness to find continual ways to improve processes, understand the competitive landscape and find ways to be more efficient, impactful and drive personal and professional success.  

  • Education: Bachelor’s degree required 

 

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

 

The salary range for this role is $46,226.00 to $70,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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