Associate Manager, Loyalty Planning
Hotel Brand:
Location: United States, Georgia, Atlanta
Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 150818
The Associate Manager of Loyalty Planning will support the Loyalty & Partnerships planning, prioritization, and governance processes, with a focus on supporting the day-to-day project management of specific high priority loyalty projects. Responsibilities include leveraging governance processes and tools to effectively manage projects and enable decision making, alignment, visibility, and risk escalation. Project focus will lean towards initiatives in the Discover & Design phases as well as the transition to Program Delivery work in the Development & Embed phases.
Your day to day
- Loyalty Evolution Special Project Program Management: Provide day to day project management support on specific Loyalty & Partnerships priority initiatives, including coordinating with cross functional teams to enable quick decision making, managing detailed milestone deliverables, and provide visibility into project progress.
- Loyalty Evolution Overall Governance Program Management: Work closely with workstream leads and project management support across full program in agile approach to support prioritization, risk escalation, milestone planning, executive reviews/approvals, and executive updates
- Loyalty & Partnerships Planning Process & Prioritization: Support Loyalty & Partnerships annual business planning process, provide tracking of strategic initiatives and the base business to ensure tradeoffs and targets are both realized, and support prioritization of projects
What we need from you
- Bachelor’s degree in relevant discipline or an equivalent combination of education and experience
- 3+ years progressive experience with demonstrated commercial success in strategy, consulting professional services of loyalty program management, preferably in travel or hospitality
- Driving Results – Generated business results and momentum using innovation, creativity, analytics as the basis for decisions
- Leading Change - Proven track record driving program transformation, innovation & change in a complex, global organization
- Collaborating with Others - Demonstrated ability to engage people in the discussion about the customer journey and the future loyalty vision with cross-functional, globally dispersed teams
- Influencing with Impact - Proven success effectively leading and influencing people at all levels in a fast-moving environment without direct control to shape a consensus and drive commercial performance
- Loyalty Mindset - Knowledge of loyalty concepts
- Understanding Program Management tools – Familiarity with MS Office tools and Smartsheet
Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $46,226.00 to $77,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Who we are
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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