Assistant Venue Manager- InterContinental Hayman Great Barrier Reef

Your day-to-day

• Develop, implement, and monitor team member succession planning to ensure future bench strength.
• Establish and monitor KPI and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations. 
• Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and has the tools and equipment to carry out job duties.
• Ensure a safe and secure environment for guests, team members across the Food & Beverage operation in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.               
• Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
• Undertake all practical measures to identify, assess, control, and monitor workplace risks to health.
• Ensure health and wellbeing initiatives are promoted and communicated to team members.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyse financials to drive revenues, future profitability, and maximum return on investment of the Food & Beverage Operation. Use distribution channels and technology platforms to drive revenue and maximise market share of the Food & Beverage Operation
• In partnership with other department heads, identify additional sales opportunities to enhance revenue across the Food & Beverage Operation. Drive promotions that deliver great dining experiences for our guests.

• World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.