Assistant Training Manager 培训副经理
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Zhoushan
Hotel: Zhoushan Seaview (HSNSV), No.8 Wutang Road, Zhujiajian, Putuo District, Zhoushan, 316000
Job number: 132495
- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
- Ensure effective training programs are in place for the following:
- 确保在以下方面有效的执行培训计划：
- New Employee Orientation
- 新员工入职
- Train the Trainer
- 培训培训师
- Customer Service Training
- 宾客服务培训
- Technical job specific training (through certification of departmental standards and procedures)
- 技术性职位的专门培训(部门规范程序证书)
- Supervisory Skills Training
- 监督管理技能培训
- Management Development
- 管理层发展
- Fire, Life and Safety Training
- 消防和生命安全培训
- Selling Skills
- 销售技巧
- Employee retraining
- 员工再培训
- Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
- 监督每个部门培训业务计划的进展，确保实现培训目标。
- Maintains all hotel training records
- 保存酒店全部的培训记录。
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
- Attend departmental training session and critique performance
- 参加部门的培训课程，评估表现。
- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
- 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- 协助部门培训师准备和进行部门培训并进行评估。
- Prepare and monitor training programs for:
- 制定和监督为以下人员提供的培训项目：
- Management Trainees
- 管理培训生
- Work Experience
- 实习生
- Hotel School Trainees, etc
- 酒店学校实习生等
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- 与能够协助提供高级或专业培训的专业人士取得联系。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
