Assistant Stewarding Manager

Financial returns:

•  Control flow and supply of operating equipment, arrange requisition of par stocks and supplies of stewarding storeroom.

• Practice economy of chemical & cleaning supplies, electricity and water whenever possible.

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. 

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. 

• Promote teamwork and quality service through daily communication and coordination with other department heads. 

• Undertake and execute with deep cleaning projects for all areas as per area mapping

Guest experience:

• Build and maintain positive relationships with all internal customers in order to exceed their needs

• Take action to address these needs in order to exceed their expectations

• Create a positive hotel image in every interaction with internal and external customers

• Adhere to hotel brand standards

• Inspect all assigned F&B and kitchen areas. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. 

• Routinely perform all Stewarding functions to ensure guest satisfaction. 

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. 

• Implement procedures which enhance the guest experience

Responsible business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining ‘green’ initiatives (example: container recycling and cleaning agents). 

• May maintain procedures for security of lost and found items. 

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers