JOB OVERVIEW

To manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel. At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Showyou care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Monitors competitors activities and assists in marketing intelligence 

• Refers sales leads to appropriate personnel within the InterContinental Hotels Group

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business

• Interfaces with operations on a timely basis

• Initiates and prepares tenders for business 

   

PEOPLE:

• In the absence of DOSM, conducts briefings to ensure hotel activities and operational requirements are in place

• Actively participate in staff activities

GUEST EXPERIENCE:

• Conduct client interviews
• Entertain clients

RESPONSIBLE BUSINESS:

• Services existing business through management of account bases

• Sell all facets of the hotel

• Manage the corporate head office and the preferred hotel history for that company

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 

• Provides direction on, and conducts market research and analysis

• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

• Plan and conduct familiarization tours and site inspections

• Travel when required to promote the hotel and develop potential business

• Maintain regular contact with the IHG hotels in your region and the regional reservation office 

• Analyses sales mix and likely impact on hotel goals

• Implement direction from Director of Sales and Marketing and Regional Managers

• Liaison with advertising agency

• Stock control of collateral

• Collateral input

• Execute advertising/creative briefs in a timely manner

• Works with superior on manpower planning and management needs

• Monitors existing business and inputs into sales strategy meetings to maximize business 

ACCOUNTABILITY

• This is the job in a small to medium full-service, hotel which includes more than one food or beverage outlets, and/or meeting space or catering/convention facilities. Need to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel.  

QUALIFICATIONS AND REQUIREMENTS

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proficient in the use of Microsoft Office
• Good writing skills
• Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred. 
• 2 years related experience or an equivalent combination of education and experience.