Assistant Restaurant Manager (Chinese Restaurant)

What Is The Job?

You are responsible to assist in managing one or more full-service food and beverage outlet(s) on a daily basis. Serve as Restaurant Manager in his/her absence. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

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Your Day To Day

Public

• To have a close working relationship with all stakeholders, restaurant managers and guests.

• Interact with outside contacts

• Guests – to ensure their total satisfaction

• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

• Regulatory agencies – regarding safety and compliance matters

• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies

• Work closely with Restaurant Manager on planning and executing restaurant promotional activities.

• Wear your uniform with pride and grooming as per hotel standard.

• To assist other outlet’s or department whenever requested by the HOD.

Financial

• Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.

• Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees.

• Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing.

• Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.

• Actively provide feedback on products and what can be implemented to achieve the budget.

• To manage overtime and casual labour costs effectively

Guest Experience

• Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.

• Ensure guests are greeted upon arrival.  Respond appropriately to guest complaints

• Maintain the guest database for the hotel’s F&B special events.

• Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations.

Responsible Business 

• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.

• Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.

• Schedule employees to ensure proper shift coverage.

• Attend and contribute to daily and weekly Food & Beverage departmental meetings.

• Supervise day-to-day shift activities of one or more food and beverage outlet(s).

• May serve as Manager on Duty. Perform other duties as assigned.

• Actively check restaurant furniture’s and operating equipment’s are in order and in working condition.

• Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty

What We Need From You

• Flexible – night, weekend and holiday shifts are all part of the job.

• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.

• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.

• Literate – you’ll need a good grasp of reading, writing and basic maths.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Our career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.