Assistant Restaurant Manager - InterContinental Suites Hotel

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that 
make people feel special.

DUTIES AND RESPONSIBILITIES
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. 
Make recommendations for corrective action as needed. 
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of restaurant 
inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish 
supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control 
costs. 

PEOPLE
• Interact with outside contacts:
o Guests – to ensure their total satisfaction
o Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service 
issues, to resolve any vendor performance issues, etc.
o Regulatory agencies – regarding safety and compliance matters
o Other contacts as needed (professional organizations, community groups, local media) 
• Promote teamwork and quality service through daily communication and coordination with other 
departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, 
Housekeeping, Maintenance and Guest Services. 
• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance 
with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to 
effectively carry out their job functions.

GUEST EXPERIENCE
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate 
service recovery guidelines in order to ensure total guest satisfaction. 
RESPONSIBLE BUSINESS
• Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to 
ensure proper shift coverage. Assist in communicating and enforcing policies and procedures. 
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational 
condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned, vacuumed, 
and properly stocked according to anticipated business volumes. Notify Engineering immediately of any 
maintenance and repair needs. 
• May serve as Manager on Duty 
• Perform other duties as assigned.

ACCOUNTABILITY
Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, in 
one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.

QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar 
setting. Hospitality Management Degree or some college preferred.
This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with customers, employees 
and third parties
• Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and 
receiving instructions. 
• Mathematical skills, including basic math, cash handling, and inventory management are utilized 
frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by 
local or state government agency.
• May be required to work nights, weekends, and/or holidays

IHG is an EEOC: Minorities/Females/Veterans/Disabled