Assistant Restaurant Manager - Holiday Inn Express Hyderabad Hitec City

Key Responsibilities

1. Guest Service Excellence

• Ensure all guests receive prompt, courteous, and efficient service.

• Maintain IHG and Holiday Inn Express brand service standards.

• Handle guest feedback and resolve complaints professionally and promptly.

• Maintain high guest satisfaction scores and online reputation standards.

2. Operational Management

• Assist in overseeing day-to-day restaurant operations.

• Ensure cleanliness, hygiene, and sanitation standards are maintained.

• Monitor food quality, presentation, and service standards.

• Ensure compliance with HACCP and food safety regulations.

• Conduct daily briefings and shift handovers.

3. Team Leadership & Training

• Supervise and support restaurant team members.

• Assist in staff scheduling and manpower planning.

• Conduct on-the-job training as per brand standards.

• Motivate team members to deliver consistent service excellence.

• Ensure grooming and uniform standards are maintained.

4. Financial & Administrative Responsibilities

• Assist in achieving revenue and cost control targets.

• Monitor daily sales, expenses, and wastage.

• Support inventory management and stock control.

• Ensure proper billing procedures and cash handling practices.

• Assist in preparing reports (daily sales report, monthly MIS, etc.).

5. Compliance & Safety

• Ensure adherence to company policies and procedures.

• Maintain health & safety standards.

• Ensure fire, safety, and emergency procedures are followed.

• Support internal audits and brand quality evaluations.

  Required Qualifications

• Bachelor’s Degree / Diploma in Hotel Management or Hospitality.

• Minimum 3–5 years of experience in Food & Beverage operations.

• At least 1–2 years in a supervisory role preferred.

• Strong knowledge of restaurant service standards.

• Good communication and leadership skills.