Assistant Reservations Manager - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

About the Role

As Assistant Reservations Manager, you will be responsible for all activities relevant to Reservations including assisting with enquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills. Positively delivering an exceptional customer experience will remain at the forefront whilst you effectively manage various financial and business requirements of the department. Team management will be an exciting part of your role as you drive operational performance through coaching and feedback and foster an excellent working environment to achieve success.

*Please note this position is based at InterContinental Sanctuary Cove.

What we need from you

• Three years’ experience in Reservations or Front Office management or as a supervisor in a luxury Resort.
• Comprehension of Hotel systems and revenue management principles.
• Strategic and tactical thinking – the ability to develop strategic plans, establish goals and objectives, set performance targets, and deliver projects on time.
• Experience using Microsoft Excel, Concerto and NOR1 highly desirable
• Previous experience using Opera PMS essential

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers