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Assistant Mgr Front Office - InterContinental Mark Hopkins

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: United States, California, San Francisco

Hotel: Mark Hopkins San Francisco (SFOHA), 999 California St, 94108

Job number: 157752

The Assistant Manager of Front Office plays a key leadership role in delivering exceptional guest experiences while supporting the daily operations of the Front Office. This role partners closely with the Director of Front Office to ensure seamless arrivals and departures, elevated service standards, and a welcoming environment that reflects the hotel’s commitment to luxury hospitality. The ideal candidate is a confident, guest-centric leader who thrives in a fast-paced environment and enjoys developing teams while maintaining operational excellence.

A little taste of your day to day: 

Guest Experience & Service Excellence

  • Serve as a visible leader on the floor, engaging with guests and ensuring personalized, memorable experiences
  • Resolve guest concerns with professionalism, empathy, and a solutions-oriented mindset
  • Anticipate guest needs and proactively address service opportunities
  • Uphold brand standards and luxury service expectations at all times

Front Office Operations

  • Assist in overseeing daily Front Office operations including Front Desk, Bell, and Guest Services
  • Support check-in/check-out processes to ensure efficiency, accuracy, and warmth
  • Monitor room availability, VIP arrivals, special requests, and operational flow
  • Ensure compliance with cash handling, audit procedures, and internal controls
  • Collaborate with Housekeeping, Engineering, and other departments to ensure operational alignment

Leadership & Team Development

  • Lead, coach, and support Front Office colleagues to foster engagement and accountability
  • Assist with scheduling, coverage planning, and labor management
  • Participate in onboarding, training, and performance feedback conversations
  • Model professional behavior and reinforce a culture of teamwork, respect, and service excellence

Administrative & Strategic Support

  • Assist with reports, forecasts, and operational metrics
  • Support implementation of service initiatives, process improvements, and guest satisfaction goals
  • Act as Manager on Duty as assigned
What we need from you: 

Required

  • Minimum of 2–3 years of Front Office or Guest Services experience, preferably in a luxury or upscale hotel environment
  • Prior supervisory or leadership experience
  • Strong guest-service mindset with excellent communication and interpersonal skills
  • Ability to remain calm, poised, and decisive in high-pressure situations
  • Flexible schedule including evenings, weekends, and holidays

Preferred

  • Experience with hotel property management systems (Opera or similar)
  • Bachelor’s degree in Hospitality Management or related field
  • Multilingual skills a plus
What you can expect from us: 
The compensation range for this role is $36.00 to $38.00 per hour. 
 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
 
So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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