Assistant Manager | Crowne Plaza Christchurch

About us 

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts. 

Our Front Office department is the heart and center of the hotel, and you could be joining this great team as an Assistant manager with us! 

As an Assistant Manager, you’ll deliver this through managing all aspects of Front office operations. You’ll be responsible in managing all aspects of daily Front Office operations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Every day is different, but you’ll mostly be: 

providing great service and a memorable experience to our clients. As Assistant Manager, you’ll deliver this through all aspects of the daily Front office operations. Key responsibilities include: 

• Managing all aspects of daily Front Office operations. 

• Act as Manager on Duty, representing hotel management and ensuring smooth operations. across all departments in line with IHG brand standard. 

• Create a warm atmosphere that makes our guests feel at home. 

• Deliver exceptional guest service and handle guest complaints, feedback, and escalations professionally and efficiently. 

• Ensure service standards and brand expectations are consistently met or exceeded. 

• Ensure the safety and security of guests, colleagues, and hotel assets at all times. 

• Respond to emergencies, incidents, and accidents according to hotel and legal procedures. 

• Deliver True Hospitality for Good by ensuring consistent, high-quality service and proactive guest engagement. 

• Build guest loyalty by promoting and supporting IHG Loyalty Program.  

What we need from you 

• 2 - 3 years related experience, (with at least part preferably in large hotels), and at least 12 months at a Supervisory level.  

• In handling emergency evacuations 

• Knowledge of hotel systems (e.g., Opera or similar PMS).  

• NZ General Managers Certificate 

• Liquor License 

What we offer 

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: 

• Paid birthday leave; 

• Enhanced parental leave; 

• Proactive health days; 

• Full training provided; 

• Daily laundered uniform. 

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. 

So, join us and you’ll become part of our ever-growing global family. 

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.