Assistant Manager MICE Fulfillment - Event Sales -InterContinental®Dubai Festival City

Do you see yourself as an Assistant Manager MICE Fulfillment - Event Sales for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.        

A little taste of your day-to-day

• Primarily responsible for generating business and ensuring the seamless execution of events for Holiday Inn & Suites , while strategically supporting and collaborating across the cluster — including Crowne Plaza, InterContinental, and InterContinental Residences Dubai Festival City Hotels  — to drive overall commercial success.
• Developing and implementing event strategies, including setting goals, objectives, and budgets.
• Collaborating with stakeholders to determine event themes, formats, and target audiences.
• Managing the event budget, including tracking payments and expenses to ensure financial accountability.
• Making strategic decisions to optimise resources and achieve desired outcomes within budgetary constraints.
• Overseeing all logistical elements of events, such as venue selection, accommodation, transportation, audiovisual set-up, catering, and equipment hire.
• Ensuring smooth operations and timely execution throughout the event lifecycle.
• Building and maintaining strong client relationships by understanding event requirements and delivering exceptional customer service.
• Working closely with clients to develop event concepts, themes, and programmes.
• Supervising on-site event operations, including staff coordination and real-time problem-solving.
• Ensuring a seamless and memorable experience for all participants.
• Identifying and mitigating potential risks, while ensuring full compliance with legal, health, and safety regulations.
• Gathering feedback from clients and attendees to evaluate event success.
• Analysing post-event data to identify areas for improvement and implementing changes for future events.
• Staying up to date with industry trends, emerging technologies, and best practices in event management.
• Integrating innovative ideas and strategies to enhance event quality and impact.
• Progressing into an "In the Know" product expert across the full portfolio of services offered by IHG Dubai Festival City Hotels.
• Evolving into a “Destination Dubai and UAE Market Expert” for Meetings, Incentives, Conferences, and Exhibitions (MICE), by gaining deep knowledge of competitive sets, STR performance, and socio-economic developments impacting the hospitality landscape.

What we need from you

• Degree from a hotel school or a bachelor’s in Business Administration or Tourism.
• Proficient in Delphi, Opera PMS, CRM systems, and Microsoft Office.
• Over 3 years of experience in event sales within a 5-star hotel environment.
• Fluent in English; proficiency in additional languages is an advantage.
• Passionate about hospitality, with a strong drive for results.
• Strong interpersonal and relationship-building skills.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.