Assistant Manager, Food & Beverage
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Guam, Tamuning
Hotel: Resort Guam (GUMCR), 801 Pale San Vitores Road, 96913
Job number: 160213
Job Status and Requirements:
- Must be able to work on Guam, USA without restrictions:
US Citizens or US Permanent Residents
Residents of Federated States of Micronesia (FSM)
- This position is not eligible for:
Relocation Package
to be US Work Visa Sponsor
3. At least 5 years of experience managing Food & Beverage operations at a full-service hotel.
What’s the job?
As the Assistant Food & Beverage Manager, you will support the Food & Beverage Manager in overseeing the daily operations of all restaurants, bars, and banquet facilities at Crowne Plaza Resort Guam. You will ensure exceptional guest experiences, consistent brand standards, and operational excellence across all outlets. This role requires a dynamic leader with strong people management skills, financial acumen, and a passion for delivering world-class dining experiences.
Your-day-to-day
Key Responsibilities
Assist in managing the day-to-day operations of all F&B outlets, in-room dining, and banquet facilities.
Ensure brand standards, service quality, and guest satisfaction are consistently achieved.
Support the implementation of innovative F&B concepts, menus, and promotions.
Monitor cleanliness, hygiene, and safety standards in all service and preparation areas.
Lead by example in delivering personalized and memorable guest experiences.
Handle guest feedback and complaints effectively, ensuring prompt resolution.
Maintain a visible presence in all outlets, engaging with guests to enhance satisfaction.
Support in leading, coaching, and developing outlet managers and their teams.
Assist with workforce planning, recruitment, and onboarding of F&B colleagues.
Foster a culture of engagement, accountability, and continuous learning.
Ensure departmental training plans are executed effectively.
Assist in achieving revenue targets, cost control, and profitability across outlets.
Monitor budgets, forecasts, and departmental expenses.
Support in driving upselling initiatives and maximizing average check values.
Analyze performance metrics (RevPASH, guest satisfaction, labor productivity) and recommend improvements.
Work closely with the Culinary, Sales & Marketing, and Events teams to optimize business opportunities.
Ensure compliance with local regulations, HACCP, and IHG operational standards.
Act as Duty Manager as required.
What we need from you
- Education - High School Diploma is required
- Service years - At least 5 years of experience managing Food & Beverage operations at a full-service hotel.
- Knowledge and skills
Strong leadership, interpersonal, and communication skills.
Proven track record in driving guest satisfaction and financial results.
Excellent knowledge of F&B trends, service techniques, and luxury dining standards.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Problem solving, reasoning, analytical, motivating, and training abilities are often used when estimating food productions, coordinating functions, and performing general management duties.
Basic math skills, reading, and writing are used when completing paperwork, budgets, and other reports.
Must be able to obtain a government-issued Food Handler’s Certification.
Must be able to work nights, weekends, holidays, and during inclement weather.
Excellent interpersonal skills to build relationships internally and externally.
- Language - Fluent in English (speaking, listening, reading and writing)
What we offer
In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.
Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.
IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
