Assistant Housekeeping Manager

Key Responsibilities

Operational Management

• Assist in planning, organizing, and supervising all housekeeping operations across guest rooms, public areas, heart-of-house areas, and recreational facilities.
• Ensure all guestrooms, suites, and public areas meet InterContinental and IHG cleanliness standards.
• Conduct regular inspections and quality audits to maintain exceptional presentation and service standards.
• Monitor room status and coordinate closely with Front Office, Engineering, Laundry, and other departments to ensure guest readiness.
• Follow up promptly on guest requests, complaints, and service recovery opportunities.
• Support the implementation and maintenance of housekeeping standard operating procedures (SOPs).

Leadership & People Management

• Supervise, coach, motivate, and develop housekeeping colleagues to achieve departmental objectives.
• Assist in recruitment, onboarding, training, and performance management of housekeeping team members.
• Conduct regular briefings and ensure effective communication within the department.
• Identify training needs and support colleagues' career development plans.
• Promote a positive and inclusive work environment aligned with IHG Winning Ways and values.

Quality & Guest Experience

• Ensure all guest interactions are conducted in a professional, courteous, and personalized manner.
• Monitor guest satisfaction scores and implement action plans to continuously improve performance.
• Ensure VIP arrivals, special requests, and guest preferences are prepared and executed effectively.
• Participate in resolving guest concerns and ensuring timely service recovery.

Financial & Administrative Responsibilities

• Assist in managing departmental budgets, labor costs, and expenses.
• Control inventory levels of linen, guest supplies, chemicals, and operating equipment.
• Monitor productivity and staffing levels to maximize efficiency.
• Support monthly stock takes and inventory reporting.
• Identify opportunities for cost control while maintaining quality standards.

Health, Safety & Compliance

• Ensure compliance with hotel safety, hygiene, sanitation, and security standards.
• Promote safe working practices and proper handling of cleaning chemicals and equipment.
• Ensure compliance with local regulations, environmental standards, and IHG policies.
• Support sustainability initiatives and waste reduction programs.

Qualifications

Education

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field preferred.

Experience

• Minimum 3-5 years of housekeeping experience in an upscale hotel or resort environment.
• At least 1-2 years in a supervisory or leadership position.
• Experience in luxury hospitality and international hotel brands preferred.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and quality standards.
• Good organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Opera PMS and hotel management systems is an advantage.
• Good command of spoken and written English.